Bridal booking terms and Important Information

PLEASE READ CAREFULLY

PLEASE READ CONTRACT FOR FURTHER INFORMATION

1. Appointments & Booking

All appointments must be booked in advance through our website, email, phone, or social media platforms.
A non-refundable deposit of 20% is required to secure your booking.
Minimum booking requirement of 2 people or 3 services is required to make a booking.

2. Deposits & Payments

Deposits are non-refundable.
Deposits must be made within 24 hours of receiving an invoice or appointment will be released.
The remaining balance for your wedding day is due 1-4 weeks before your wedding and at the latest 24–48 hours before the appointment (please see contract for further details)
£60 early charge will be added for any bookings expected to start hair/makeup before 7am.

3.Trials

Trials are charged on the day of the trial, which is deductible from your final balance if booked as part of a package.
Once attended your trial, trials are charged and nonrefundable.
Trials can be rescheduled by Zoe or yourself, with reasonable notice.
A grace period of [15 minutes] is allowed. After that, your appointment may be shortened or canceled.
Late arrivals still require full payment for the scheduled time.
Make sure to get in touch with Zoe if you are running late.
Accepted payment methods: Cash and Bank Transfer.

4. Travel & On-Location Services

A travel fee applies for all services at 60p per mile.
Parking or toll fees must be covered by the client if applicable.
Where a booking requires an early start time or significant travel, overnight accommodation may be required at the client’s expense.
Any required accommodation will be discussed and agreed with the client in advance.

5. Client Cancellations

If the client cancels 90 days or more before the wedding date, no further balance will be payable, however any non-refundable deposit and trial fees already paid will be retained.
If the client cancels between 40 and 89 days before the wedding date, 50% of the remaining balance will be payable.
If the client cancels less than 40 days before the wedding date, 100% of the remaining balance will be payable.
Cancellation must be made in writing.
Trial appointments and any other services already provided remain non-refundable.

6. Hygiene & Health

Please arrive with a clean face and/or clean, dry hair unless otherwise discussed.

If you are feeling unwell or have any contagious illness, please reschedule.
The artist reserves the right to refuse service if proper hygiene protocols are not met.
Makeup clients should arrive with clean skin and no makeup unless otherwise agreed.
Hair clients should arrive with clean, completely dry hair unless otherwise discussed.
Please avoid heavy skincare, facial oils or self-tan immediately before your makeup appointment unless discussed with the artist.
For hair styling, please follow any preparation instructions provided before the wedding day.
The artist cannot guarantee the longevity or finish of hair or makeup where the recommended preparation has not been followed.

7. Photos & Portfolio Use

With your permission, photos may be taken for promotional use on social media or website. Please notify us in advance if you do not consent.

8. Wedding Day Timing & Preparation

The client is responsible for providing an accurate getting-ready address and ensuring the artist has safe and reasonable access to the property or venue.
The client must ensure that all members of the bridal party are available and ready at their allocated appointment times.
Delays caused by the client or bridal party may affect the completion of services. The artist will endeavour to complete all agreed services within the available timeframe but cannot guarantee completion if delays occur.
The artist is not responsible for delays caused by the venue, other suppliers, traffic, weather, parking or circumstances outside of their reasonable control.
A suitable, well-lit area with access to electrical sockets must be provided for hair and makeup services.
Please ensure the area is clean, tidy and free from unnecessary clutter before the artist arrives.

9. Changes & Additional Services

Any changes to the number of people receiving services must be agreed with Zoe in advance and are subject to availability.
Additional people or services requested on the wedding day cannot be guaranteed.
Any additional services agreed on the day will be charged at the applicable rate.
Once your final booking numbers and timings have been confirmed, significant changes may require your schedule to be adjusted.
The artist reserves the right to decline additional services where they would compromise the agreed wedding-day schedule.
Last-minute additions are subject to availability and may incur an additional charge. Current additional service charges include: lipstick application £2, children’s lip balm £1 and eyelash application £5.

10. Allergies & Sensitivities

Clients must inform the artist before their appointment of any known allergies, sensitivities or reactions to cosmetic, skincare or hair products.
Please inform the artist of any relevant skin or scalp conditions before the appointment.
A patch test may be requested where appropriate.
The artist will take reasonable care when selecting and applying products but cannot accept responsibility for reactions where relevant information has not been disclosed.
If a client experiences discomfort or an adverse reaction during the appointment, the service will be stopped immediately.

11. Artist Cancellation & Emergency Circumstances

In the unlikely event that Zoe is unable to attend due to serious illness, emergency or circumstances beyond her reasonable control, every reasonable effort will be made to arrange a suitable replacement artist where possible.
If a suitable replacement cannot be arranged, any payments due to be refunded will be refunded in accordance with the terms of the booking agreement.
The artist will not be responsible for any additional costs, losses or expenses incurred by the client as a result of circumstances outside of the artist’s reasonable control.

The client is responsible for providing accurate contact details and notifying Zoe of any changes to their contact information.
All important booking changes must be confirmed in writing.
The client is responsible for providing the correct wedding-day address, venue details, parking information and getting-ready location no later than the agreed deadline.
Zoe will communicate important booking information and final timings with the client in advance of the wedding.

The client is responsible for ensuring that all members of the bridal party are aware of their appointment times.
Guests should remain available when their allocated appointment begins.
Children must be supervised by a responsible adult at all times and must be kept away from hot styling tools and professional equipment.
Guests must not use or remove the artist’s professional products or equipment without permission.